The phone always gets answered.

Mainline handles refill requests, appointments, hours, and messages—after hours and throughout the day. It answers naturally, follows your practice’s instructions, and helps callers work toward a clear next step.

Call the demo lineSee the security model

Sounds like your practice. Mainline is set up around your hours, policies, escalation paths, and preferred way of handling calls.

Live demo line, any hour330-970-MAIN(330) 970-6246 · answers as Cedarline Family Medicine, a fictional practice

The calls that keep the front desk on the phone.

Callers say what they need in their own words. Mainline follows a specific route, confirms the request, and either answers, queues the work, or stops for safety.

Simulated call · real agentRefill request

Collects the medication, pharmacy, and caller details in a fixed flow, reads the request back, then sends it to staff.

  1. Mainline

    If this is a medical emergency, please hang up and dial 911. Thank you for calling Cedarline Family Medicine. This is Mainline, the automated front desk assistant. How can I help you today?

  2. Caller

    Uh, hi. I need a refill of my blood pressure medicine. Lisinopril 20 milligrams.

  3. Mainline

    What's the patient's full name?

  4. Caller

    Nora Whitfield.

  5. Mainline

    What's the patient's date of birth?

  6. Caller

    June 3, 1968.

  7. Mainline

    Would you like a 30-day or a 90-day supply?

  8. Caller

    Uh, 30-day, please.

  9. Mainline

    And how many times a day does the patient take it?

  10. Caller

    Once a day.

  11. Mainline

    Which pharmacy should we send it to?

  12. Caller

    Maple Leaf Pharmacy on Cedar Avenue.

  13. Mainline

    Let me make sure I have this right. This refill is for Nora Whitfield, born June 3, 1968. The medication is Lisinopril 20 milligrams. A 30-day supply. Taken once a day. Going to Maple Leaf Pharmacy on Cedar Avenue. Did I get all of that right?

  14. Caller

    Yeah, that’s it.

  15. Mainline

    Your refill request is in. The office will send it to your pharmacy within one to two business days. Anything else?

Simulated call · real agentScheduling

Takes the preferred day and time, confirms the request, and routes it to the front desk.

  1. Mainline

    If this is a medical emergency, please hang up and dial 911. Thank you for calling Cedarline Family Medicine. This is Mainline, the automated front desk assistant. How can I help you today?

  2. Caller

    Hi, yeah, I need to move an appointment I have this Thursday at 9 AM.

  3. Mainline

    What's the patient's full name?

  4. Caller

    Priya Raman.

  5. Mainline

    What's the patient's date of birth?

  6. Caller

    February 9th, 1990.

  7. Mainline

    What days or times would you like instead?

  8. Caller

    Next Tuesday morning would be best for me.

  9. Mainline

    What's the best number to call you back at?

  10. Caller

    330-555-0164.

  11. Mainline

    Let me make sure I have this right. patient name: Priya Raman, date of birth: February 9, 1990. Moving the appointment on this Thursday at 9 AM. The new preferred times are Next Tuesday morning, callback number: (330) 555-0164. Did I get all of that right?

  12. Caller

    Yes, that's all correct.

  13. Mainline

    Your reschedule request is in. The office will call you back to confirm the new time. Anything else?

Simulated call · real agentPractice information

Answers from practice-controlled hours, locations, directions, and uploaded documents.

  1. Mainline

    If this is a medical emergency, please hang up and dial 911. Thank you for calling Cedarline Family Medicine. This is Mainline, the automated front desk assistant. How can I help you today?

  2. Caller

    Uh, yeah—hi. Do you guys happen to be open on Saturdays?

  3. Mainline

    Saturday, the office is closed. Anything else?

  4. Caller

    Oh, okay. And is there parking at the office?

  5. Mainline

    Free visitor parking is available beside the main entrance. Anything else?

Simulated call · real agentNurse message

Collects a minimum-necessary message and callback number for clinical staff.

  1. Mainline

    If this is a medical emergency, please hang up and dial 911. Thank you for calling Cedarline Family Medicine. This is Mainline, the automated front desk assistant. How can I help you today?

  2. Caller

    Oh hey, yeah, no emergency. My daughter Emma, she's seven, been running a fever around 101 for two days—I just wanted to see if the nurse could give me a call back.

  3. Mainline

    What's your name?

  4. Caller

    Dana Kowalski.

  5. Mainline

    What's the best number to call you back at?

  6. Caller

    330-555-0129.

  7. Mainline

    What would you like the message to say?

  8. Caller

    Yeah, can the nurse call me about my daughter Emma’s fever? She’s seven, fever’s been around 101 for two days now.

  9. Mainline

    Let me make sure I have this right. This message is from Dana Kowalski. We should call you back at (330) 555-0129. Your message: my daughter Emma’s fever; she’s seven, fever’s been around 101 for two days now. Did I get all of that right?

  10. Caller

    Yeah, that’s exactly right.

  11. Mainline

    Your message is with our staff and they'll call you back. Anything else?

Simulated call · real agentVerified self-service

Returns patient information only after a one-time code reaches a contact already on file.

  1. Mainline

    If this is a medical emergency, please hang up and dial 911. Thank you for calling Cedarline Family Medicine. This is Mainline, the automated front desk assistant. How can I help you today?

  2. Caller

    Hi, yeah—I need the date and time of my next appointment.

  3. Mainline

    I can look that up after a quick identity check. Can I get your full name and date of birth?

  4. Caller

    Oh sure—Caleb Morgan, April 17 2001.

  5. Mainline

    If we have a matching patient record with a phone number on file, a six-digit verification code is being sent to it now. Please read me the whole six-digit code when it arrives.

  6. Caller

    Got it—900969.

  7. Mainline

    Thanks, you're verified. How can I help?

  8. Caller

    I just need the date and time of my next appointment, please.

  9. Mainline

    Your next appointment is Tuesday, August 11 at 10:00 AM with Dr. Avery Lane.

  10. Caller

    Yep, that sounds right. Thanks.

Simulated call · real agentEmergency stop

Stops the current flow and gives 911 or 988 guidance when emergency language appears.

  1. Mainline

    If this is a medical emergency, please hang up and dial 911. Thank you for calling Cedarline Family Medicine. This is Mainline, the automated front desk assistant. How can I help you today?

  2. Caller

    Hi, yeah, I need to book an appointment. I've been having some lower back pain.

  3. Mainline

    What's the patient's full name?

  4. Caller

    Marcus Webb.

  5. Mainline

    What's the patient's date of birth?

  6. Caller

    September 12th, 1959.

  7. Mainline

    Is the patient new to our office, or an existing patient?

  8. Caller

    Existing patient. Uh... actually, hold on, my chest just started feeling tight and painful. Been going on for like ten minutes now. I'm feeling a little short of breath too.

  9. Mainline

    I'm sorry, but this may be a medical emergency. Please hang up and call 911 now, or go to the nearest emergency room. If this is not an emergency, I can take a message for our staff instead.

  10. Call ends — the caller hangs up to dial 911.

Real transcripts: generated with the actual Mainline agent in text mode, seeded with a fictional practice and fictional patients. Caller lines are simulated; agent lines are unedited. To hear it yourself, call the demo line.

Patient information stays locked until the caller proves who they are.

A one-time code goes to a contact already on file. Until it is confirmed, nothing personal is shared—and nothing a caller says can talk it open.

Read how Mainline protects patient information

Put a real call through Mainline.

The demo line answers any time as Cedarline Family Medicine, a fictional practice, with the actual agent. Ask it what your callers ask you.

330-970-MAIN(330) 970-6246 · any hour
Call the demo lineWhat to try on the call